Products

Remote Controls

RTI COMPANION REMOTE

Product Code: RT-SURFIR

Brand
RTI
RRP: POA
 
 
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3 Year
Technical Specifications
Brands RTI
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SURFiR Companion Remote Control

The SURFiR adds the convenience of hard buttons for tactile control to systems using Apple® or Android® devices as the main graphical interface. This eliminates the numerous screen swipes needed for control tasks that require frequent interaction such as channel changes, DVR control or volume adjustments. The SURFiR allows the user to enjoy the other benefits of their smart phone or tablet device: checking email, reading news feeds, accessing social media, etc. To further enhance the experience for the user, the SURFiR can track which electronic device is being controlled by the RTiPanel app and automatically controls the same. Powerful and intuitive control in an inexpensive package - everything you desire in a companion remote.

NOTE: SURFiR does not have IR capability. Also, an RM-433 433MHz antenna or ZM-24 2.4GHz Transceiver Module and an XP series control processor must be used with this model of remote. When used with an XP-3 control processor, 2.4GHz Zigbee RF must be used. 433MHz RF is NOT supported with XP-3 via the RM-433.

*Integration Designer software only available to authorized RTI dealers.

Included in the box:
SURFiR, Alkaline AAA batteries (4), clear window, screwdriver, function label sheet, room label sheet


Details

Companion Remote 
Add the convenience of hard buttons for tactile control to your iOS or Android control app.

Zigbee
Standard wireless Zigbee IEEE802.15.4 connection for bidirectional control communication with RTI processors.

RF 433 MHz
Wireless unidirectional RF communication on the 433 MHz band for control communication with RTI processors.

Hard Buttons
50 Hard Buttons provide quick access to often used control functions such as lights, music, audio/video source selection without the need to navigate through the graphical interface on your touchpanel.


Features

  • Provides a companion remote for use with the RTiPanel and Virtual Panel apps.
  • Tracks page changes to stay in sync with one or more apps.
  • Dual RF transmission capability uses 433MHz and 2.4GHz (utilizing Zigbee® technology).
  • Remote finder beeper allows user to easily locate SURFiR by pressing a button on their smart phone or tablet.
  • Ergonomic design permits effortless, one-handed operation.
  • Completely customizable and programmable.
  • Security screw on battery door for hotel applications.
  • Inexpensive and requires no direct programming.*
  • Includes eight buttons that can be custom labeled.
  • Select between 433MHz and 2.4GHz RF operation.
  • Works with any XP series control processor.
  • Battery low indicator.
  • Uses 4 AAA batteries.

* There is no USB port on the SURFiR. Programming is done in Integration Designer which generates a "code key" that is input on remote keypad.


Specifications

  • Power:    4 AAA Alkaline batteries
  • Power Management:    Automatic On/Off
  • Radio Frequency Control Range:    Up to 100 feet (30.5 meters) (with optional System Interfaces/Processors)
  • Radio Frequency Carrier:    433 MHz & 802.15.4 @ 2.4Ghz (Zigbee® technology)
  • Operating Temperature:    +32°F to +122°F (0°C to +50°C)
  • Operating Humidity:    5% to 95% Non-condensing
  • Standby Time on Full Charge:    365 Days
  • Total System Memory:    256K Bytes Flash (non-volatile) memory
  • Device Capability:    Total number of devices determined in control app (ex. RTiPanel)
  • Macro Capability:   
    • All programming stored in RTI XP control processor
    • Macro capability on every button
  • Dimensions (L x W x D):    9.5 in (240mm) x 1.8 in (46mm) x .8 in (22mm)
  • Enclosure:    High-impact molded ABS plastic
  • Weight:    8.0 oz. (228g) with batteries
  • Warranty:   
    • Three Years (Parts & Labor)
    • One year on the battery

Product Documents

No documents available

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Shipping

Orders placed though the Amber Technology website are despatched from our Sydney warehouse. Orders placed before 1.00pm Sydney time (for items in stock) will generally be shipped on the same day. 

We ship using Startrack Express. We deliver Australia-wide to residential, business and PO box addresses.

Shipping is free for all orders over $275 including GST (effective 1 March 2018). There is a $22 (including GST) shipping and handling charge for all orders under $275 including GST. 

Tracking

You can track your shipment through the web sites of our couriers:

Star Track Express 

Tracking numbers for your order can be found in the order history section of your dashboard. If you have any questions regarding shipping, please contact us.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All items purchased from Amber Technology will be covered under warranty. The duration and terms of this warranty are specified by the manufacturer unless otherwise stated. Warranty information is available on the individual product listings on this site.

Refurbished items will include a 12 month warranty unless otherwise stated.

Please contact us if you have received an item which has been damaged in transit or is otherwise not working correctly when you receive it. Subject to availability, we will arrange for a replacement item to be despatched and for the faulty item to be returned to us. 

Amber Technology maintains a nation-wide network of carefully selected Authorised Service Agents to ensure that you are never far from convenient, expert technical and service support. If your item develops a problem and requires servicing under warranty, please contact your local Authorised Service Agent.

Stock Availability

The availability of stock is communicated via the indicator of each product listing page. "Available" means that reasonable stock is in our warehouse, ready for immediate shipment. "Limited Stock" means that we have only a small number of items in stock. "Out of Stock" means this item is currently unavailable for immediate shipment - orders placed for ‘Out of Stock’ items will be fulfilled as soon as replacement stock arrives.

"Special Order” items are products that are not generally kept in stock in Australia. Lead times for Special Order items vary depending on country of origin, manufacturer’s stock levels, factory production schedules and/or incoming shipment transit times. Please contact us for an estimate as to the likely lead time. Please note that finalized sales for special order items cannot be cancelled.

Refurbished items

If refurbished stock is available, this will be shown on the summary page for the product. If a product listing only allows you to choose refurbished stock, we are not holding new stock and we can no longer obtain new stock.

Refurbished items are always in perfect working order and will include all accessories. Refurbished items are may

  • have a damaged carton
  • have been used for demonstrations
  • have been repaired
  • have minor imperfections that do not impact performance.

Refurbished items include a 12-Month warranty unless otherwise stated.

Technical Support

Please visit the Get Support page to find a service agent, log a service ticket, or ask a technical question about your product.

Returns

Please contact us if you have received an item which has been damaged in transit or is otherwise not working correctly when you receive it. Subject to availability, we will arrange for a replacement item to be despatched and for the faulty item to be returned to us.